Support Frequently Asked Questions

At TrailerCentral, we value every customer communication opportunity – even when it means we have tickets and problems to solve. It makes us better each time! So let’s walk through some of our most frequently asked questions at TrailerCentral.

Q: How do I contact TrailerCentral support?

A: You can contact TrailerCentral support staff via email, phone, chat, or our API Support Widget (Preferred Way)
Email: support@trailercentral.com
Phone: 800.875.7216 Ext 1
Chat: Dealer Portal (Our TC/OB Backend)
API: Dealer Portal (Our TC/OB Backend)

Q: How do I submit a support ticket?

A: Much like contacting our support team, submitting a ticket is just as simple! You can either do this via email, phone, chat, or API Support Widget (Preferred Way)
Email: support@trailercentral.com
Phone: 800.875.7216 Ext 1
Chat: Dealer Portal (Our TC/OB Backend)
API: Dealer Portal (Our TC/OB Backend)

Q: What information should be included when submitting a support request?

Basic Contact Information: Dealership Name, Name of Person Inquiring for assistance, Email, and Phone #

In order for us to best serve you, ensure that you have fully detailed your question or issue by including as much information as possible during the initial inquiry. This can be done by including all content such as screenshots, attachments, URLs, providing a step-by-step workflow taken to reproduce the issue being inquired about, and more. 

Q: How Do I contact TrailerCentral support on a holiday with an URGENT ISSUE?

A: Email

For critical issues, please send an email to support at critical@trailercentral.com. This will create a support ticket that will be directed to the on-call agent for further assistance. All other non-critical support requests should be sent to support@tailercentral.com.

Q: How do I follow up on a support ticket?

A: There is a right way and a wrong way to ensure that you get the best possible care with TrailerCentral. That being said, we have some simple do’s and don’ts for follow-ups to guarantee you get accurate updates.
-Do: Contact your Account Manager for an update on any outstanding tickets OR Reply to the initial support request 

-Don’ts: submit multiple tickets regarding the same issue, this will only result in longer resolution times